Shipping and Returns

 

At Aura Lyyfe, we want your shopping experience to be smooth and stress-free. Below you’ll find all the details about how we ship your orders and how returns work.

Shipping Policy

Processing Time

• Orders are processed within 2–4 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Delivery Estimates

• Standard shipping within the [USA/region] typically takes 5–10 business days.

• Expedited options (if available) will be shown at checkout.

• International shipping times vary depending on location and customs clearance.

Order Tracking

• Once your order ships, you will receive a tracking number by email.

• Please allow up to 48 hours for tracking information to update.

Delays

• While we strive to deliver on time, Aura Lyyfe is not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.

Returns Policy

Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be unused, in original condition, and in the original packaging.

• Opened consumable products (if applicable) cannot be returned for health and safety reasons.

Refunds

• Once we receive and inspect your return, we will notify you by email.

• Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

• Defective or damaged items may be exchanged for the same product.

• Please contact us before sending an exchange request.

Non-Returnable Items

• Gift cards

• Sale/discounted items

• Opened consumables (if applicable)

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (defective or wrong item sent).

• To start a return, email us at support@auralyyfe.com for instructions and return address.

Need Help?

For questions regarding shipping or returns, please contact us at:
📧 support@auralyyfe.com