Refund Policy

 

At Aura Lyyfe, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.

1. Returns

• You may request a return within 30 days of receiving your order.

• To be eligible, your item must be:

  • Unused and in the same condition as received.

  • In its original packaging.

• Certain items, such as opened consumable wellness products (if applicable), may not be eligible for return due to health and safety reasons.

2. Refunds

• Once we receive and inspect your return, we will notify you by email.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.

3. Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange it for the same item, please contact us at support@auralyyfe.com.

4. Non-Returnable Items

• Gift cards

• Sale/discounted items

• Opened consumable wellness products (if applicable)

5. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, please:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

• If you’ve done all this and still haven’t received your refund, please email us at support@auralyyfe.com.

6. Shipping Returns

• To return your product, please contact us at support@auralyyfe.com for the return address and instructions.

• Customers are responsible for paying return shipping costs unless the return is due to our error (defective or wrong item sent).

7. Need Help?

For any questions regarding returns or refunds, reach out to us at:
📧 support@auralyyfe.com